Customer experience is giving your supporters what they want. Supporters want to be acknowledged and know how they can make a difference. Understand your data to build trust with donors and give them the experience they want. Read more
Our strategist Sarah attended the first day of the Institute of Fundraising’s Fundraising Convention on Monday 3rd July. Not only was she going to hear from sector peers in the digital fundraising stream but was speaking too. Read more
Burberry, once an outdated fashion brand associated with designer rip-offs and council estates has rejuvenated itself into a forward facing, engagement pioneer. A giant part of Burberry’s transformation, along with reviving its heritage and strong design credentials, is their communications with their target audience – through digital innovation. Read more
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