Facebook will soon be launching their Fundraising Tools for charities in the UK and Europe. Here's a look at what they are and how your charity can use them to streamline the donation process. Read more
Customer experience is giving your supporters what they want. Supporters want to be acknowledged and know how they can make a difference. Understand your data to build trust with donors and give them the experience they want. Read more
Over the last few years our focus has been increasingly on understanding our clients' communications from their donors' or customers' perspective. We've seen how the expectations of donors have changed and how this has impacted fundraising communications. This highlights our shift to customer experience. Read more
Our strategist Sarah attended the first day of the Institute of Fundraising’s Fundraising Convention on Monday 3rd July. Not only was she going to hear from sector peers in the digital fundraising stream but was speaking too. Read more
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